Privacy Policy

Welcome to Learning Bucket.

Learning Bucket is an online learning service offered under the Softnex name.

We respect your privacy and aim to handle your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use it and how you can contact us about your information.

By using Learning Bucket, you acknowledge that you have been provided this Privacy Policy.

Where consent is required by law, we will obtain it through an appropriate process.

We collect information needed to operate our platform and provide our services.

We may use your personal information to:

• Process and confirm orders.
• Create and manage your account.
• Prepare your personalized learning experience.
• Provide learning materials and projects.
• Provide platform access and hosting.
• Send important service updates.
• Respond to questions and complaints.
• Process refunds and resolve payment issues.
• Protect accounts and prevent misuse.
• Improve our platform and services.
• Meet applicable legal and accounting requirements.

We will use personal information for purposes explained in this policy and permitted by applicable law.

Where consent is required, we will request it before the relevant processing begins.

We do not sell your personal information.

We may share the minimum necessary information with trusted service providers that help us operate Learning Bucket.

These may include:

• Website hosting providers.
• Cloud storage providers.
• Payment processors.
• Email and communication services.
• Authentication providers.
• Technical support providers.

For example, a hosting provider may process technical information required to operate the website.

We may also disclose information when required by law or when reasonably necessary to protect the security of our platform and users.

We will not share your information for unrelated purposes without an appropriate legal basis.

We take reasonable steps to protect personal information from unauthorized access, loss, misuse or disclosure.

Depending on the system, these steps may include secure authentication, access restrictions, software updates, protected storage and regular backups.

Access to student information should be limited to people who need it to provide the service.

However, no online system can be guaranteed to be completely secure.

If you believe your account has been compromised, contact us promptly.

We retain personal information only for as long as needed for the purposes explained in this policy, subject to applicable legal requirements.

For example:

• Account information may be retained while your account is active.
• Payment records may be retained for accounting and legal purposes.
• Support messages may be retained while we handle a request or dispute.
• Technical logs may be retained for security and troubleshooting.

When information is no longer needed, we will delete it or take appropriate steps to remove identifying details, subject to applicable law.

Our website may use cookies or similar technologies to maintain login sessions, support security and operate essential features.

If we use analytics or advertising technologies, we will explain their purposes and provide any choices or consent mechanisms required by law.

You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.

Learning Bucket is designed for learners, including students.

If you are under 18, we encourage you to involve a parent or legal guardian when using the service.

Where parental or guardian consent is required by law, we will obtain it through an appropriate process before processing a child's personal information.

We aim to collect only the information necessary to provide the learning service.

Parents or guardians may contact us with questions about a child's account or personal information.

Depending on applicable law, you may have the right to:

• Request information about the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where applicable.
• Withdraw consent where processing relies on consent.
• Raise concerns about how your information is handled.

To make a request, email contact@softnex.online.

We may ask for reasonable information to verify your identity before responding.

Some information may need to be retained where required by law or necessary to complete a transaction or resolve a dispute.

We will handle privacy requests according to applicable legal requirements.

Learning Bucket may use services provided by other companies.

These services may include hosting providers, payment processors, email systems and authentication tools.

Such providers may process information needed to perform their services.

Their own privacy terms may also apply.

We encourage you to review the privacy policies of third-party services where relevant.

Some providers may store or process information on servers outside India.

Where this occurs, we will take the applicable legal requirements into account when choosing and using those services.

The location of data storage may depend on the providers used by our platform.

As Learning Bucket develops, we may update this Privacy Policy.

Any updated version will be published on our website with a revised date.

If a change requires additional notice or consent, we will take the appropriate steps.

We encourage you to review this page periodically.

If you have questions about this Privacy Policy or want to make a request concerning your personal information, contact:

We currently provide support remotely through email.